Privacy policy

PRIVACY POLICY

Last updated: July 31, 2026

H&H operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience, collectively referred to as the “Services.”

H&H is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit, access, or use the Services, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, use, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and the practices described herein.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or properly de-identified so that it cannot reasonably be used to identify or link to you.

Depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact Information

This may include:

  • Your name;

  • Email address;

  • Billing address; and

  • Shipping address.

Financial Information

This may include:

  • Payment-card information;

  • Payment method;

  • Billing information;

  • Transaction details;

  • Payment confirmation; and

  • Other information required to process your payment.

Payment information may be collected and processed directly by Shopify, payment processors, or other service providers. We may not directly store complete payment-card details.

Account Information

This may include:

  • Your username;

  • Password;

  • Account preferences;

  • Saved settings; and

  • Other information associated with your account.

Transaction and Shopping Information

This may include:

  • Products you view;

  • Products you place in your cart;

  • Products you add to a wishlist;

  • Products you purchase;

  • Your past orders and transactions;

  • Order modifications or cancellations, where permitted;

  • Damaged, defective, or incorrect-item claims;

  • Approved replacements, refunds, or store credits; and

  • Other information relating to your interactions with our products and Services.

All sales are final unless an item arrives damaged, defective, or incorrect, or unless a return or other remedy is required by applicable law. Additional information is available in our Refund Policy [LINK].

Communications With Us

This includes information you provide when you email us, submit a customer-service request, report an issue with an order, exercise a privacy right, or otherwise communicate with us.

When reporting a damaged, defective, or incorrect item, you may provide information such as:

  • Your order number;

  • A description of the issue;

  • Photographs or videos of the product;

  • Photographs of the packaging; and

  • Other information reasonably required to evaluate and resolve the issue.

Device Information

This may include information about:

  • Your device;

  • Browser;

  • Operating system;

  • Network connection;

  • Internet Protocol address;

  • Cookie identifiers; and

  • Other device or online identifiers.

Usage Information

This may include information about how and when you:

  • Access the Services;

  • Browse our website;

  • View products;

  • Interact with pages or features;

  • Add items to your cart;

  • Complete or abandon a purchase; and

  • Otherwise navigate or use the Services.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

Directly From You

We collect information directly from you when you:

  • Create or use an account;

  • Place an order;

  • Make a payment;

  • Browse or use the Services;

  • Subscribe to marketing communications;

  • Contact us;

  • Report a damaged, defective, or incorrect item;

  • Submit a product review; or

  • Otherwise provide information to us.

Automatically Through the Services

We may automatically collect information from your device when you use the Services through cookies, pixels, log files, and similar technologies.

From Service Providers

We may receive information from Shopify and other service providers that support activities such as:

  • Website hosting;

  • Payment processing;

  • Fraud prevention;

  • Order fulfilment;

  • Shipping;

  • Data analytics;

  • Customer service;

  • Marketing; and

  • Cloud storage.

From Business Partners and Other Third Parties

We may receive personal information from advertising partners, analytics providers, social-media platforms, and other third parties, subject to their respective privacy practices and applicable law.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us and the Services, we may use personal information for the following purposes.

Providing and Improving the Services

We may use your personal information to:

  • Provide the Services;

  • Process and fulfil orders;

  • Process payments;

  • Confirm purchases;

  • Arrange shipping and delivery;

  • Communicate important order information;

  • Remember your preferences;

  • Maintain and manage your account;

  • Provide customer support;

  • Evaluate damaged, defective, or incorrect-item claims;

  • Process approved replacements, refunds, store credits, or other remedies;

  • Enable product reviews;

  • Recommend products;

  • Personalize your shopping experience;

  • Analyze how customers use the Services; and

  • Maintain, improve, and develop the Services.

Marketing and Advertising

We may use your personal information to:

  • Send marketing, advertising, or promotional communications by email;

  • Display advertisements through the Services or other websites;

  • Measure the effectiveness of our advertising;

  • Recommend products based on your purchases, browsing activity, or cart activity; and

  • Personalize marketing content.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.

Security and Fraud Prevention

We may use personal information to:

  • Authenticate accounts;

  • Provide a secure payment and shopping experience;

  • Detect, investigate, and prevent fraud;

  • Identify illegal, unsafe, or malicious activity;

  • Protect the Services and our customers;

  • Prevent unauthorized access;

  • Enforce our policies; and

  • Protect public safety where appropriate.

You are responsible for maintaining the confidentiality and security of your account credentials. You should not share your username, password, or other account-access information with another person.

Communicating With You

We may use personal information to:

  • Respond to emails and customer-service inquiries;

  • Send order confirmations and updates;

  • Address problems with orders;

  • Review damaged, defective, or incorrect-item claims;

  • Respond to privacy requests;

  • Provide important information about your account or the Services; and

  • Maintain our business relationship with you.

Legal and Regulatory Purposes

We may use personal information to:

  • Comply with applicable laws and regulations;

  • Respond to valid legal processes;

  • Respond to requests from courts, regulators, law-enforcement agencies, or government authorities;

  • Participate in litigation, investigations, or civil discovery;

  • Enforce our Terms of Service and other policies;

  • Investigate potential violations of our policies;

  • Protect our legal rights; and

  • Protect the rights and safety of our customers, service providers, and others.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties for legitimate business purposes and as described in this Privacy Policy.

Shopify and Service Providers

We may disclose personal information to Shopify and vendors that perform services on our behalf, including:

  • Website hosting;

  • Information-technology management;

  • Payment processing;

  • Data analytics;

  • Customer support;

  • Cloud storage;

  • Order fulfilment;

  • Shipping and delivery;

  • Fraud prevention;

  • Marketing; and

  • Advertising.

These service providers may process personal information only as necessary to perform services for us or as otherwise permitted by their agreements, privacy policies, and applicable law.

Business and Marketing Partners

We may disclose information to business and marketing partners that help us advertise products and provide marketing services.

For example, Shopify may support personalized advertising based on your activity across different merchants and websites.

Depending on where you reside, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising. You may exercise that right through the applicable opt-out link available through the Services: [OPT-OUT LINK].

At Your Direction or With Your Consent

We may disclose information when you direct us to do so, request that we do so, or otherwise provide your consent.

This may include disclosures necessary to:

  • Process your payment;

  • Ship your order;

  • Provide a requested service;

  • Connect with a third-party account or integration; or

  • Use social-media features.

Affiliates and Corporate Group

We may disclose personal information to our affiliates or other entities within our corporate group for legitimate business purposes.

Business Transactions and Legal Obligations

We may disclose personal information:

  • In connection with a merger, acquisition, financing, reorganization, sale of assets, insolvency, or bankruptcy;

  • To comply with legal obligations;

  • In response to subpoenas, court orders, search warrants, or similar legal requests;

  • To enforce our Terms of Service or other policies;

  • To prevent fraud or illegal conduct;

  • To protect the Services;

  • To protect our rights; or

  • To protect the rights, safety, and property of our customers or others.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services to provide, operate, protect, and improve the Services.

Information submitted through the Services may be transmitted to and shared with Shopify and service providers that may be located in countries other than the country where you reside.

We may also use Shopify features that combine information about your interactions with our store with information about your interactions with Shopify and other Shopify merchants.

When Shopify processes personal information for its own purposes, Shopify is responsible for that processing, including responding to certain requests to exercise privacy rights.

You can learn more by reviewing the Shopify Consumer Privacy Policy: [SHOPIFY CONSUMER PRIVACY POLICY LINK].

Depending on where you reside, you may also be able to exercise certain privacy rights through the Shopify Privacy Portal: [SHOPIFY PRIVACY PORTAL LINK].

COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies, pixels, tags, software-development kits, and similar technologies to:

  • Operate the Services;

  • Remember your preferences;

  • Maintain your shopping cart;

  • Analyze website traffic;

  • Understand how the Services are used;

  • Prevent fraud;

  • Measure advertising performance;

  • Personalize content; and

  • Deliver relevant advertising.

You may be able to control certain cookies through your browser settings or through any cookie-preference tool available on the Services.

Disabling cookies may affect the availability or functionality of certain features.

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not controlled by us, you should review that website’s privacy policy, security practices, and terms and conditions.

We do not control and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms.

Information you disclose in public or semi-public areas, including third-party social-media platforms, may be visible and used by other individuals or entities.

The inclusion of a link through the Services does not necessarily mean that we endorse the third party, its content, or its practices.

CHILDREN’S PERSONAL INFORMATION

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at thehomieandhome@gmail.com to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable law, the personal information of individuals under 16 years of age.

SECURITY OF YOUR INFORMATION

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no security system or method of transmission is completely secure or impenetrable. We cannot guarantee absolute or perfect security.

Information sent through email or other online communications may not be secure while in transit. You should not send sensitive or confidential payment information through email.

RETENTION OF YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Maintain your account;

  • Process and document transactions;

  • Fulfil orders;

  • Provide customer support;

  • Review and resolve order issues;

  • Comply with tax, accounting, and legal obligations;

  • Resolve disputes;

  • Prevent fraud;

  • Enforce agreements and policies; and

  • Protect our legal rights.

The applicable retention period may depend on the type of information, the purpose for which it was collected, legal requirements, and whether an ongoing business relationship exists.

YOUR RIGHTS AND CHOICES

Depending on where you reside, you may have some or all of the rights described below.

These rights are not absolute and may apply only in certain circumstances. We may deny or limit a request where permitted by applicable law.

Right to Access or Know

You may have the right to request access to the personal information we maintain about you and information about how it has been used or disclosed.

Right to Delete

You may have the right to request that we delete personal information we maintain about you, subject to legal and operational exceptions.

Right to Correct

You may have the right to request that we correct inaccurate or incomplete personal information.

Right to Data Portability

You may have the right to receive a copy of certain personal information in a portable format or request that it be transferred to another party, subject to applicable exceptions.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you reside, you may have the right to opt out of:

  • The sale of personal information;

  • The sharing of personal information; or

  • Processing for targeted advertising.

You may exercise applicable rights through the opt-out link available through the Services: [OPT-OUT LINK].

If you access the Services with a recognized Global Privacy Control signal enabled, we may treat that signal as a request to opt out for the applicable browser and device where required by law.

If Shopify can associate the device with a Shopify account, the opt-out request may also be applied to that account.

Other than legally recognized preference signals, we may not respond to browser-based “Do Not Track” signals.

Managing Email Preferences

You may unsubscribe from promotional emails at any time by selecting the unsubscribe option included in the applicable email.

Even after unsubscribing from promotional communications, we may continue to send non-promotional communications relating to:

  • Your account;

  • Your orders;

  • Payments;

  • Shipping;

  • Security;

  • Customer-service requests;

  • Approved damaged, defective, or incorrect-item claims; and

  • Important changes to the Services or our policies.

EXERCISING YOUR RIGHTS

You may exercise an applicable privacy right by emailing us at:

thehomieandhome@gmail.com

We may need to verify your identity before processing your request, as permitted or required by applicable law.

Where permitted by law, you may authorize another person to submit a request on your behalf. Before processing a request from an authorized agent, we may require proof that the agent has authority to act for you, and we may also require you to verify your identity directly with us.

We will not discriminate against you for exercising an applicable privacy right.

We will respond within the period required by applicable law.

Privacy rights relating to information processed independently by Shopify may need to be exercised directly through Shopify. Additional information is available through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

COMPLAINTS

If you have a complaint about how we collect, use, process, retain, protect, or disclose your personal information, please email us at:

thehomieandhome@gmail.com

Depending on where you reside, you may have the right to appeal our response or submit a complaint to an applicable privacy or data-protection authority.

INTERNATIONAL TRANSFERS

Your personal information may be transferred, stored, or processed outside the country, province, state, or territory where you reside.

When required by applicable law, appropriate safeguards will be used for international transfers.

If personal information is transferred outside the European Economic Area or the United Kingdom, the transfer may rely on recognized legal transfer mechanisms, such as:

  • An adequacy decision;

  • The European Commission’s Standard Contractual Clauses;

  • The United Kingdom’s International Data Transfer Agreement or Addendum; or

  • Another legally recognized transfer mechanism.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, the Services, legal requirements, or operational needs.

When we update this Privacy Policy, we will:

  • Post the revised version through the Services;

  • Update the “Last updated” date; and

  • Provide additional notice where required by applicable law.

Your continued use of the Services after an updated Privacy Policy becomes effective will be subject to the revised policy.

CONTACT

Questions about this Privacy Policy, our privacy practices, or your personal information rights should be sent by email to:

thehomieandhome@gmail.com