SHIPPING POLICY

Processing Times

Orders are typically processed within 2–5 business days. Processing times may be longer during holidays, promotions, or periods of high order volume.

Once your order has shipped, you will receive a confirmation email with tracking information, where available.

Shipping and Delivery

Shipping costs and estimated delivery times are shown at checkout.

All delivery dates are estimates and are not guaranteed. H&H is not responsible for delays caused by shipping carriers, customs, weather, labour disruptions, incorrect shipping information, or other circumstances outside our control.

Customers are responsible for providing complete and accurate shipping information at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delivered Packages

Once an order has been transferred to the shipping carrier, H&H is not responsible for lost, stolen, or delayed packages.

If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier first and then email us at thehomieandhome@gmail.com.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged or defective, or you receive the wrong item, contact us immediately at thehomieandhome@gmail.com with your order number, a description of the issue, and clear photos of the product and packaging.

All sales are final unless an item arrives damaged, defective, or incorrect, or unless otherwise required by applicable law.